Customer Service

Customer Service Officers in Canberra

At Blackhawk Logistics, our Security Customer Service Officers, are often found in roles like concierge or reception, provide a friendly and welcoming environment while also ensuring the safety and security of a location and its occupants.

Blackhawk Logistics Customer Service Officers act as brand ambassadors, ensuring a positive experience for clients and visitors while maintaining security protocols.

Responsibilities

Welcoming and Approachable: They are trained to be friendly, approachable, and helpful to create a positive customer experience.
Information and Assistance: They provide information, answer questions, and assist visitors with their needs.
Brand Representation: They act as brand ambassadors, representing the company or organization in a positive and professional manner.
Entry Screening: They may be responsible for screening people and property at entry points.
Customer Service: They provide a welcoming and helpful environment, addressing customer inquiries and concerns.
Patrols and Access Control: They may conduct patrols, maintain access controls, and operate monitoring equipment.
Traffic Management: They may assist clients with traffic management roles for larger events assisting to maintain vehicle and pedestrian flow ensuring a safe and secure environment.

Skills

Blackhawk Logistics provides trained and experienced customer service officers have the skills and experience to meet all our client requirements and ensures an extension of the Blackhawk Logistics security team

Customer Service Skills: Friendly, approachable, and able to handle customer interactions effectively.
Security Awareness: Knowledge of security procedures and protocols.
Communication Skills: Able to communicate clearly and effectively.